GVSU Faculty & Staff can find information about University property disposal here.
Buyers are responsible for picking up all items they have purchased at the GVSU Surplus Store, whether online or in-store. The Surplus Store does not ship out online orders. Buyers must pick up their items during open hours Monday-Friday 10:00am - 3:00pm.
Customers have one week from point of sale date to pick up purchased items. We do not offer delivery at this time.
Assistance loading items is a courtesy provided by the GVSU Surplus Store staff. The Surplus Store staff is not accountable for damage occurring to vehicles while moving or loading items. Please note no gratuities will be accepted.
Due to liability, personal injury and property damage the staff of the GVSU Surplus Store is not able to provide the following services for customers:
In most cases, the GVSU Surplus Store does not ship online orders to customers, however we may be able to ship an order in a unique situation. Please confirm this with store staff BEFORE placing an order and to get information on shipping costs and carriers.
We will gladly accept returns for a full refund in the original payment method within 7 days of purchase with a valid receipt (email or paper copy). If you provided us with your customer account during checkout, we may be able to look up your receipt. However, we recommend saving your receipt in case this is not an option.
Items must be in the same condition in which they were sold and cannot be missing parts (cords, attachments, etc.). You may also apply the balance of the return toward another purchase or exchange the item.
If you do not have a receipt or it has been longer than 7 days since your purchase, you can return your items for store credit only. You will be required to set up a customer account (first, last name, email, phone number) in which we will save your store credit amount in order to apply it to future purchases.
At this time, we cannot accept returns for items purchased after 30 days.
The Surplus Store is committed to protecting the privacy of our customers. Information collected is used solely for processing your order. All information you provide to us electronically is kept confidential and will not be applied in ways to which you have not consented. We will not sell or disclose any information that identifies you to a third party.
We also collect information about your use of our site through the application of "cookies." This information helps us customize our Web site and allows us to statistically monitor how many people are using our site and for what purpose.
Encryption is used for the transfer of data. Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites.
The GVSU Surplus Store adheres to all policies set forth by the University as a whole. Please visit www.gvsu.edu/policies for more information.
